Client Stories

Asking for a little help when you need it – Meet Craig*11-craig-shutterstock_149341619

Craig, a fifty year old man, called PROP because he couldn’t pay his utility bills.  Although he had always worked, he had been without income for several months.  When his wife, Kathy, was diagnosed with terminal cancer, he chose to quit his job to take care of her in her last days.  Sadly, last winter, Kathy passed away. Craig assumed he would get right back into the working world – well, it was taking longer than he anticipated.  His retirement savings were slowly dwindling and he knew he had to ask for help.  He turned to PROP.

PROP’s case management team quickly realized that Craig needed to apply for utility assistance (utilizing the ‘cold weather rule’, which prevents utilities from being disconnected before April 15).  He applied and received the assistance.  Within a couple of weeks, he finally landed a job as well.

Although Craig did not receive any financial help from PROP, he was “blown away by the resources and information provided, which made all the difference for him.”

An old age Oasis for Myrtle*

Myrtle, an Eden Prairie senior citizen, lived in a nice apartment building, which provided her with 2. Myrtle ThinkstockPhotos-153074844access to social services that she needs as she ages. However, her disabilities kept her from being able to go grocery shopping, so she had no way to get food on a regular basis. In addition, because of a fixed income, she could not afford enough food to keep her healthy. Imagine Myrtle’s delight when PROP began monthly food delivery to her building! Now she not only had food in her cupboards, but gets fresh produce, canned goods, lots of yummy breads and even some desserts! She is now in a much more secure, less vulnerable position, with dependable source of food. Thank you PROP!


 No more food insecurity – Mary and John* 

An Eden Prairie school social worker learned from a 1 John and Mary shutterstock_293728427child she was working with that there wasn’t  any food at home. Mary and John were trying to get by, thinking that they have to make it on their own. Fortunately, the social worker reached out to the family and encouraged them to call PROP. They did, their needs were assessed, and they immediately got help with food assistance, including monthly grocery orders and weekly visits to the pantry for fresh produce and bread. PROP also referred the family to additional services in the neighborhood, so they could benefit from them, as well. They are now in a much more stable space- no more food insecurity.

No shame in asking for help – Carlo*

3 Carlo shutterstock_57974839

Carlo an Eden Prairie resident was between jobs and needed help getting back on track. He first met with PROP’s employment counselor to get some help with finding new employment (resume, networking, interviewing skills, etc.). Like all new PROP clients, Carlo met with a Case Manager for a comprehensive analysis of his situation, to fully understand his needs and challenges. During this interview it was clear that he was eating regularly, either. He was very hesitant to mention this. He was ashamed to ask for this help. Our Case Manager compassionately helped him realize that many people need temporary help when they are going through a change or crisis and getting food assistance is nothing to be ashamed of – that’s why PROP is here. He now continues his job search, with improved skills and a full stomach.


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Leyla*, a vulnerable adult client, used PROP’s food shelf and occasionally got help with utilities and scholarship services. During a recent meeting with her, PROP’s Case Manager was concerned about her and after assessment found that she was dealing with increasingly debilitating mental health challenges. She was hesitant about approaching the county for help as she fought to keep her independence. PROP was able to build a plan with Carver County Social Services and Love Inc. to get Leyla access to the mental health and wrap around resources she needed. In meantime, Leyla continued to use the food shelf at PROP, but all other care was provided at the county level.

Help much needed – Maria*

Maria, a single mom with two children came to PROP in pain, from an infected tooth. Her dentist would not help unless she paid in advance, and the tooth couldn’t be pulled or it would have created bigger prWoman holding mail and smiling near mailboxesoblems later. Her choice was to pay the rent or take away the pain. She chose rent and went to PROP. PROP found a dentist for her and provided funds for the first payment. A payment plan was worked out and the kind dentist even gave a discount. With Youth scholarships from PROP, both her boys were able to participate in sports activities with children of their own age. PROP also referred her to English as a Second Language(ESL) classes, which she is attending now. She continues to use PROP Food Shelf, and Summer Food For Kids. She is working and her family is stabilized.

A dream come true! – Casey*

Many of PROP’s clients can’t afford to send their kids to summer camps. With a little help from PROP some dreams do come true. Here is one.


“It was a wonderful experience and I’ll remember it forever.”

Casey, a 10-year old girl who always loved collecting toy ponies, was able to attend a five-day horseback riding camp in summer of 2014. She was thrilled to ride a real horse and even got to pick a horse of her favorite color.  Thanks to PROP.




I am not hungry anymore – Talia*

This is a story about Talia, she’s a first grader from a local Eden Prairie school. She was having a hard time focusing in class and didn’t seem to have the energy to play with her friends while outside for recess. Her teacher was concerned, so she asked the social worker with the school to spend some time with her anTalia Family Photod find out what might be happening. What the social worker found out was that Talia was hungry. Very hungry. After getting Talia some food from the cafeteria, the school contacted the family to connect them with organizations that could help. The family wasn’t aware of a local food shelf in their community, so when they called PROP they weren’t sure what to expect. Within the week, the family had met with a Case Manager for PROP, had their needs assessed, and they immediately got help with food assistance (including monthly grocery orders and weekly visits to the fresh pantry). Today, Talia is an active young girl who loves school, playing on the playground and having fun with friends. With PROP helping her family, she doesn’t worry about not having enough to eat.
*Not real name or photo

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